Where do I enter license number??? [1Password 7 requires membership or a new license]

edited September 2018 in Purchasing

Guys I have wasted so much time on this. Got a new Macbook and I have version 6 and a license from old install. Where the heck to I enter this? Why is this so hard?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • I already purchases 1pass and it works fine. I just want to get it working on the new machine. Now it says my 1password is expired on the new machine. Not sure if it will lock me out.

  • BenBen AWS Team

    Team Member

    Hi @Netslacker

    What version of 1Password do you have installed on the new MacBook? 1Password 7 requires either a subscription membership or a new license from 1Password 6.

    Ben

  • I have version 6

  • I downloaded from the App Store. Was that the problem? Do I need to uninstall and download direct from Agile? Do I just need to delete the program icon? Any help appreciated.

  • BenBen AWS Team

    Team Member

    I downloaded from the App Store. Was that the problem?

    Yes. Apple will only allow you to use 1Password 6 from the App Store if that is where you’ve purchased it.

    Do I need to uninstall and download direct from Agile?

    Yes.

    Do I just need to delete the program icon?

    Please see these instructions:

    https://support.1password.com/switch-from-mac-app-store/

    (They reference 1Password 7 but are identical for v6 — just replace any instances of “7” with “6”)

    Ben

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