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C credit card statement has two billings from 1 Password. ($59.85 and $35.88). I just joined, expec

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Kenneth_Muir
Kenneth_Muir
Community Member
in Memberships

I got billed on my VISA account twice for my membership. Please give me a credit for the $59.85 charge. If you need my credit card number, please ask.

Ken Muir

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Referrer: forum-search:C credit card statement has two billings from 1 Password. ($59.85 and $35.88). I just joined, expec

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  • Kenneth_Muir
    Kenneth_Muir
    Community Member
    Options

    I love Password1; feel much more secure using the internet. But I'd like a refund on the double billing for my membership.

  • Ben
    Ben
    Options

    Hi @Kenneth_Muir

    I’m sorry to hear about the trouble and our sales team would be happy to help with that difficulty privately. Please reach out to them directly at sales@1password.com. As this is a public forum (everyone can read what you write) it isn’t an acceptable venue to handle billing issues. When you email in you’ll get a support ID back. Please post that ID here so I can expedite your request.

    Thanks.

    Ben

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