Can't access my own vault or re-sync from the cloud using 7.2.1 and Mojave

dmtien

Didn't realize after the upgrade to Mojave but I can't access my 1Password vault. The app seems to reject all attempts for me to sign in with my master password. Tried to resync using the emergency kit, through the preferences to no avail. I get a blank alert dialogue box when I try to sign in. I've confirmed that I can sign in via the my.1password.com site.

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1Password Version: 7.2.1
Extension Version: Not Provided
OS Version: OSX 10.14
Sync Type: my.1password.com
Referrer: forum-search:Mojave

julieta

Hello @dmtien

I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@agilebits.com.

With your email please include:

• A link to this thread: https://discussions.agilebits.com/discussion/96279/cant-access-my-own-vault-or-re-sync-from-the-cloud-using-7-2-1-and-mojave
• Your forum username: dmtien

That way I can "connect the dots" when I see your diagnostics in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

Once I see the diagnostics I'll be able to better assist you. Thanks very much!

Julieta