Android client takes forever to login (15 minutes and waiting)
Hello,
I'm trying to login using the official Android app. I enter my connection address, e-mail address, secret key and password, then press "Connect" (the button might say something else in English, in French it says "Connexion"), the button then turns into a loading icon, and I never get past this point. I've been waiting for 15 minutes now.
When I press the return button on my phone, I get a message that says "Please wait while 1Password configures your account". I have to kill the app to close it, and when I open it again, I get the same problem.
Thank you in advance.
1Password Version: 7.0.5
Extension Version: Not Provided
OS Version: Android 8.0.0
Sync Type: Not Provided
Comments
-
That is very strange, @Biganon. 1Password on Android can be a little bit slower to unlock than on other platforms, as the native PBKDF2 libraries are not always as optimized as on other platforms, but that difference should never be more than half a second.
Can you successfully use this 1Password account from other devices?
0 -
Yes, my account works perfectly on the website, and I can also use lastpass-cli on several different machines. I've tried rebooting my phone. I don't have another Android device to try. Thank you for your help, I appreciate it. I hope we'll find a solution.
0 -
Oh dear, I meant the CLI for 1password, sorry ! I have been using the other one for a long time but I want to switch to 1password, which seems way better.
0 -
@Biganon: Ah no worries. Just want to make sure we're on the same page here. :)
I was just about to request some diagnostic information from you, but noticed that you've already emailed us separately. I'll reply there shortly to get more info, and let's continue the conversation there to make sure we don't get our wires crossed. :)
ref: UCA-18625-188
0
