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1Password 7 crashes when setting up

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stupidstupidstupid
stupidstupidstupid
Community Member
in 1Password 7 for Windows

New PC, existing 1Password account, mostly used on iOS. Download 1Password 7 for Windows 10, sign in successfully, try to download the vault, crash. Every single time.

Application: 1Password.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ArgumentNullException
at System.Collections.Generic.Dictionary2[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].FindEntry(System.__Canon) at System.Collections.Generic.Dictionary2[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].TryGetValue(System.__Canon, System.__Canon ByRef)
at AgileBits.OnePassword.AccountEncryption.DecryptSymmetricKey(AgileBits.OnePassword.Jwe)
at AgileBits.OnePassword.WorkspaceVault.Refresh(AgileBits.OnePassword.VaultRow, Boolean)
at AgileBits.OnePassword.WorkspaceAccount.RefreshVaults(System.Collections.Generic.IEnumerable`1<AgileBits.OnePassword.VaultRow>, Boolean)
at AgileBits.OnePassword.WorkspaceAccount.Refresh(AgileBits.OnePassword.AccountRow, Boolean)
at AgileBits.OnePassword.WorkspaceData.RefreshAccounts()
at AgileBits.OnePassword.WorkspaceData.RefreshFromDatabase()
at AgileBits.OnePassword.WorkspaceData+<>c__DisplayClass233_0.b__0()
at System.Windows.Threading.DispatcherOperation.InvokeDelegateCore()
at System.Windows.Threading.DispatcherOperation.InvokeImpl()

Exception Info: System.AggregateException
at AgileBits.OnePassword.App.b__11_1(System.Object, System.Threading.Tasks.UnobservedTaskExceptionEventArgs)
at System.EventHandler`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].Invoke(System.Object, System.__Canon)
at System.Threading.Tasks.TaskScheduler.PublishUnobservedTaskException(System.Object, System.Threading.Tasks.UnobservedTaskExceptionEventArgs)
at System.Threading.Tasks.TaskExceptionHolder.Finalize()

1Password Version: 7.2.581
Extension Version: Not Provided
OS Version: Windows 10 1803 17134.345
Sync Type: Not Provided

Comments

  • MikeT
    MikeT
    Options

    Hi @stupidstupidstupid,

    Thanks for reporting this!

    If you restart 1Password, it shows you the welcome tour or the lock view and unlocking would result in crashing too?

    If you can see the lock view, please use this guide to generate the 1Password diagnostic report and email it to us at support+windows@1Password.com. Also, in the email, include the link to this thread along with your forum username, so that we can connect the email to this thread.

    Let us know here when you've sent it, so we can confirm we got the email.

This discussion has been closed.