How to back Pro Features ?

pjakkris

Hi,

I upgrade my 1password to 1password - Password Manager, Pro Features on 13 Sep 2018 (349 Baht.)
Now today, my account is frozen. It need subscription.
How to I use my pro account without subscription ?

Thanks for your help.

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Meek

Hey @pjakkris, I'm sorry to hear about the trouble! It sounds like you signed up for a 1Password membership. Memberships are by far the best way to use 1Password - you can read more about the benefits over the standalone 1Password apps here:
https://support.1password.com/why-membership/

If you'd still like to switch back to the standalone apps, we can definitely help with that. We'll need to continue with that over email, so if that's the route you'd like to take, please send us an email to support+forums@1password.com. You should receive a support ID in an automated reply to that email - please reply to this post here with that ID so we can find your email faster.

pjakkris

I want to switch back to the standalone apps Pro Features.

My support ID is [#GKM-27775-429].

Thanks for your support.

pjakkris

Did you see it ? I'm waiting for your reply.

AGAlumB

@pjakkris: Thanks! I see that we've received your email, so we can continue the conversation there. We'll take a look and get back to you shortly! :)

ref: GKM-27775-429

pjakkris

Hi, Brent.

Thank you for your reply.
I have only 1 account for my 1 device. I don't have another account.
I upgrade my 1password to 1password - Password Manager, Pro Features on 13 Sep 2018 (paid 349 Baht.) via in-app purchase. After that I register some setting in my app. So my account change to use free 1 month. But I can't back to Pro Features standalone.
Now, I would like to back to Pro Features standalone at my device only.
Please fix my issue.

Thank you

[#GKM-27775-429]

AGAlumB

Thanks for clarifying. Purchasing the Pro Features for 1Password for iOS does not apply to a 1Password.com membership subscription account. If you want the membership to use all of the apps across your devices seamlessly, you'll have to subscribe. Otherwise you can use what you paid for — the Pro upgrade for the iOS app only — without an account and you'll be all set. You'll just need to sign out of the account in 1Password Settings > Accounts.

We'll continue the conversions via email in case we need to get any further details from you.