Can't open One Password with my master password.
Upgraded to OSMojave. Now can't open 1password with my master password.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:My 1 Password is not recognizing the master password.
Comments
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Welcome to the forum, @chicolad! I'm sorry for the trouble. Unfortunately, without a little more information, it's difficult to say for certain what might be wrong and how we might help you solve it. Can you tell us:
- What version of 1Password for Mac you were using previously? Specific version, if you know it.
- What version of 1Password for Mac you're currently running?
- What steps you took to upgrade 1Password, and where things started not working as you expected?
Thanks. :)
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The version is 6.8.8
Currently running 6.8.9
Went to the 1 password site and uploaded 6.8.9 for Mac
I just uploaded Mojave also for Mac0 -
@chicolad - hmmm...an incremental update such as 6.8.8 to 6.8.9 would not have made any sweeping changes to things. I'm wondering whether something else might have happened. To get a better idea, I'd like to ask you to create a diagnostics report from your Mac:
https://support.1password.com/diagnostics/?mac
Please add the following code (including the square brackets) to the Subject line of your diagnostics email before sending it:
[#KBE-24213-673]
This will link your diagnostics to our current discussion. I'll take a look and let you know what I find out.
For anyone else reading, please note: this ID is for @chicolad only. If you’re experiencing the same issue and need help, please ask us for your own ID.
ref: KBE-24213-673
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Lars Good news (for me). It is working fine now. It turns out during the upgrade somehow an additional icon appeared and I did not realize two different icons were showing, one of which is my original and it works. I deleted the other icon for 1password and things are fine now. Thanks you
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I have 1password 6.8.8 and I just uploaded Mac Mojave. I cannot get the Safari Extension to allow for 1password with this version. What can I do to get safari extensions.
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@chicolad - I'm not sure what you're asking me. If you've switched to Mojave, that means you'll be using Safari 12 now. You may need to re-install the 1Password extension, which would need to be installed directly from the Safari Extensions Gallery. Please uninstall your current copy of the 1Password extension (if one exists), and download a fresh copy from that link. Then restart your Mac, and see if that helps.
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