Recently my desktop app lost all data. Zippo. I followed directions (https://support.1password.com/dropbox-troubleshooting/) to reset Dropbox data and KEEP DATA ON IPHONE. Was able to reconfig my first vault, but the number of records don't match. First problem.
Then I tried the steps for a second vault. Created the new vault on desktop, the vault exists in Dropbox, but back on the phone I can't map to it. Every time I choose my DropBox account, it only shows me the first vault file (grayed out b/c it's already mapped). The second one is missing. I logged out of everything on both desktop and phone and tried again. I waited 15 minutes and tried again. Still not there.
That's when I noticed the third problem: closing the 1Password desktop app and reopening - it's NOT LOCKED ?! The only way I can get it to lock is RESTART my computer.
Very frustrating over here and also - I don't want the subscription so I hope this is not intentional to push Dropbox syncers to that solution. It's not the cost, it's the added security. Thank you.
1Password Version: 7
Extension Version: Not Provided
OS Version: OS 10.13.6
Sync Type: DropBox
Referrer: forum-search:desktop opens unlocked