1password 6 stopped working on mac os

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prodave
prodave
Community Member

I have been using 1password for years. Today the desktop program stopped working. When trying to create a new login, the app will let me create and save and then almost immediately the new login will disappear, so it is never really saved. I can not edit or change or update any passwords or user names. The whole app seems to have shut down or been corrupted. This is getting very frustrating because I have used the app for years and this just started happening today. Please help. Thanks, Dave


1Password Version: 6.8.9
Extension Version: 4.7.3
OS Version: os x 10.13.6
Sync Type: Dropbox

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  • Lars
    Lars
    1Password Alumni
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    Welcome to the forum, @prodave! I'm sorry for the trouble. 1Password doesn't typically just "stop working," so let's figure out what's going on. When you say "almost immediately the new login will disappear," do you mean: from the website in question, or from 1Password itself? How many devices do you use 1Password on, and is it operating normally on other devices? Has anything changed recently on this device? Upgrades to macOS or to your 1Password install? Something else?

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