I thought I had a monthly acct. If not, I would like to set one up now.

marilynlangfeld

I keep getting locked out.... And on my MacBookPro, I have a ? where the icon should be at the bottom of my screen. I somehow did manage to open 1Password (I don't know how), but the ? remains.

I thought I had a monthly account. If not, and if it would help the situation, I would like to sign up for one.

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1Password Version: 7
Extension Version: Not Provided
OS Version: OSX 10.14
Sync Type: ? I don't know
Referrer: forum-search:I thought I had a monthly acct. If not, I would like to set one up now.

Ben

Hi @marilynlangfeld

Thanks for taking the time to write in. I'd be happy to help with both of those items.

1Password should live inside your /Applications folder. You can find this folder in the sidebar on the left-hand side of the Finder.

To remove the ? from your Dock:

1. Right click on the ? icon
2. Mouse up to Options
3. Select Remove from Dock

To add 1Password back to your Dock:

1. Launch Finder
2. Select the Applications folder from the left-hand sidebar
3. Locate the 1Password application
4. Drag the 1Password application from the Applications folder to the Dock

As for the question of your account / membership

To check if you have a 1Password membership ("account"):

1. Launch and unlock 1Password
2. Select 1Password > Preferences > Accounts from the menubar at the top of your screen
3. See if any 1Password accounts are listed here

• If there is an account listed... are you able to sign in to that account at https://my.1password.com/ ?
• If you find you do not have a membership currently but would like one you can follow the instructions here:
  Move your existing 1Password data to a 1Password account

Please let me know how things turn out. :)

Ben