Account frozen after trial period. But I have my valid subscription in my iTunes account.
To reproduce the problem,
It looks like the subscription unable to link up which 1Password account for this subscription.
And while you think it works like you expect. the result is
I'm sorry to hear you had trouble, and for the delay. Our team is currently receiving an extremely high volume of requests and inquiries and as such it is taking a few days longer than usual to respond.
Please try this:
That should apply your current subscription to your account. I hope that helps. Should you have any other questions or concerns, please feel free to ask.
Thanks for the reply. However, I do not able to find the button to Apply purchase to my account by following your instruction.
For temporary continue to use 1Password. I get another month of trial from Mac 1Password app. I also canceled the subscription of the Mac trial.
Wish you could fix my subscription soon. Otherwise I will be knock out again after a month.
I’ll reply to your email with further. Thanks.
Same issue for my account, can you email me how to solve it? Many thanks
It looks like Daniel is already in touch with you via email, so we'll continue the conversation there.