unexpected error after inlog new app with family account

hi there,

I have the following setup: family account on iphone and W10 pc. I want to run it on the laptops with W10 and W8. I used to run a business account. I deleted the app, reinstalled it and try to login with family account. I get unexpected error every time.

log:

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table>

TypeTimeThreadMessageI1msThreadId(2)1Password::workspace:48 │ 1ms │ Workspace instance started
I129msThreadId(4)1Password::api:1790 │ 130ms │ Database started. Schema 559. Time: 3ms. File: C:\Users\fulco.blokhuis\AppData\Local/1Password/data/1Password10.sqlite
I174msThreadId(2)1Password::api:1790 │ 175ms │ Native messaging started, pipe 1password.3, max connections 10.
I189msThreadId(2)1Password::api:1790 │ 190ms │ app start
app 7.2.581, 32 bit
.NET 4.0.30319.42000
OS Microsoft Windows NT 6.2.9200.0, 64 bit, system uptime: 8 day(s) 14:32
user session id: 3, SID: S-1-5-21-1724776977-1973407572-1777056-24419
I421msThreadId(4)1Password::api:1790 │ 421ms │ network configured in 47ms
I443msThreadId(4)1Password::api:1790 │ 444ms │ Loaded 4.602 compromised sites in 00:00:00.0087061
I447msThreadId(4)1Password::api:1790 │ 447ms │ Loaded 438 sites with 2FA.
I448msThreadId(4)1Password::api:1790 │ 449ms │ Workspace started in 269ms.
I3004msThreadId(4)1Password::api:1790 │ 3004ms │ chrome: -> saveLogin
W10114msThreadId(2)1Password::api:1796 │ 10115ms │ Attempt to login with empty password!
I128717msThreadId(4)1Password::api:1790 │ 128717ms │ chrome: -> saveLogin
I197751msThreadId(4)1Password::api:1790 │ 197751ms │ chrome: -> saveLogin
I219785msThreadId(4)1Password::api:1790 │ 219786ms │ chrome: -> saveLogin
I260372msThreadId(4)1Password::api:1790 │ 260373ms │ chrome: -> saveLogin
I495318msThreadId(4)1Password::api:1790 │ 495319ms │ chrome: -> saveLogin
I500251msThreadId(4)1Password::api:1790 │ 500252ms │ chrome: -> saveLogin
I504293msThreadId(4)1Password::api:1790 │ 504294ms │ chrome: -> saveLogin
I712404msThreadId(4)1Password::api:1790 │ 712404ms │ chrome: -> saveLogin
I1msThreadId(2)1Password::workspace:48 │ 1ms │ Workspace instance started
I129msThreadId(4)1Password::api:1790 │ 130ms │ Database started. Schema 559. Time: 3ms. File: C:\Users\fulco.blokhuis\AppData\Local/1Password/data/1Password10.sqlite
I183msThreadId(2)1Password::api:1790 │ 184ms │ Native messaging started, pipe 1password.3, max connections 10.
I202msThreadId(2)1Password::api:1790 │ 203ms │ app start
app 7.2.581, 32 bit
.NET 4.0.30319.42000
OS Microsoft Windows NT 6.2.9200.0, 64 bit, system uptime: 8 day(s) 14:54
user session id: 3, SID: S-1-5-21-1724776977-1973407572-1777056-24419
I438msThreadId(4)1Password::api:1790 │ 438ms │ network configured in 53ms
I470msThreadId(4)1Password::api:1790 │ 470ms │ Loaded 4.602 compromised sites in 00:00:00.0126670
I475msThreadId(4)1Password::api:1790 │ 476ms │ Loaded 438 sites with 2FA.
I478msThreadId(4)1Password::api:1790 │ 478ms │ Workspace started in 299ms.
I2739msThreadId(4)1Password::api:1790 │ 2739ms │ chrome: -> saveLogin
I14572msThreadId(4)1Password::api:1790 │ 14572ms │ chrome: -> saveLogin
I76725msThreadId(4)1Password::api:1790 │ 76726ms │ chrome: -> saveLogin
I387192msThreadId(4)1Password::api:1790 │ 387192ms │ chrome: -> showPopup
I389997msThreadId(2)1Password::api:1790 │ 389997ms │ Sending 1 error reports after user permission.
W393262msThreadId(2)1Password::api:1796 │ 393262ms │ Attempt to login with empty password!
I404256msThreadId(2)1Password::api:1790 │ 404256ms │ Restoring bounds to 210;84,8;960;560, stored 210;84,8;960;560, virtual screen 0;0;1280;720, state Normal

What are the steps to solve this?


1Password Version: 7.2.581
Extension Version: Not Provided
OS Version: W10
Sync Type: Not Provided

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