I am unable to use facial recognition after rebooting my iPhone to access 1password

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FredV
FredV
Community Member
in iOS

After I reboot my iPhone X and attempt to access my 1Password app, 1Password suggests I either choose my email address or press the key picture to continue, but neither choice works. I can only manually enter my master password to access my 1Password data. Thereafter I can again access the 1Password app using facial recognition. Is this normal?

1Password Version: 7
Extension Version: Not Provided
OS Version: iOS 12.1
Sync Type: Icloud
Referrer: forum-search:Face recognition

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni
    Options

    @FredV: Yes. In order to use Touch ID or Face ID to unlock 1Password, you must first unlock by entering your Master Password since that is needed to decrypt the data.

  • FredV
    FredV
    Community Member
    Options

    Thanks, Brenty

  • AGAlumB
    AGAlumB
    1Password Alumni
    Options

    Any time! We're here if you have any other questions. :chuffed:

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