"Unable to reach the server"

Hello! When I am trying to save a new login and password, it won't let me as it says it cannot reach the server. I also cannot access my other saved vault (which I'm assuming is related to the same issue). However, I have no problem accessing these things from the desktop app or when I login through the website.

1Password Version: 7.2.2 (build #70202006) – released 2018-11-12
Extension Version: 1.12.3
OS Version: OS X 10.12.6
Sync Type: Cloud


  • Here's a screenshot (uploaded both ways since I wasn't sure if it worked)

  • ag_sebastianag_sebastian 1Password Alumni

    Hi there @sungoku7777. :)

    I'd like to ask you to go try signing into your account in the same browser through 1Password.com. After you've signed in, try saving an item through 1Password X again, and see if it works. If it does, you should be able to see your other vault as well.

    Let me know how it goes. :)

  • Hello! Thanks for the response. I'm able to sign in through both the website and desktop application, save new logins manually and see my other vault. However, I still can't save new logins via 1Password X.

  • ag_sebastianag_sebastian 1Password Alumni

    Thanks for giving it a go, @sungoku7777, and sorry it didn't help. :(

    Before we start sifting through logs, I'd like to ask you to try one more thing. Please try using 1Password X either in Firefox or in a fresh Chrome profile, that doesn't have any other extension installed. I'm hoping to rule out interference from browser settings or other extensions.

    Are you using a firewall by any chance?

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