Webpage won't autopopulate

I have saved a login for this site but it does not subsequently auto-populate.


I have tried on several browsers on Mac OS and Windows with the same issue repeating.

Are you able to replicate this issue and if so, is there a solution?

1Password Version: Latest
Extension Version: Latest
OS Version: Mac OS Latest / Win 10 Pro 64-bit
Sync Type: Dropbox


  • Hello @Matty279,

    So I can reproduce but I don't know the exact cause yet. What I did find though is if I manually created a Login item from inside the main 1Password window that it would fill. The page is simple enough and saving correctly identifies the username and password so why a Login item saved in the browser should fail I can't fathom.

    Can you see if manually creating a Login item outside of the browser also works for you please.

  • Yes manually creating a login inside the main 1Password window solved the issue.

  • Weird eh but at least this means you have a working Login item. Do let us know if you find any other odd sites :smile:

  • Interesting I have since experienced this exact same issue with another website and I applied the same solution to resolve.

  • Greetings @Matty279,

    Hopefully you don't find the need to be doing this too often and certainly you shouldn't need to be repeating this with any degree of frequency for the same site. If you do find that please let us know.

This discussion has been closed.