1Password 7 won't open on my Mac

The 1Password 7 won't open from my Mac. The Account tab shows "Sign into Account..." but it is grayed out. The 1Password 7 tab shows "Purchase 1 Password" but I have an active family subscription already. The 1Password 7 tab also shows "License" and when I click on it says Read Only Mode.

Using Mac OS 10.14.1

I have manually deleted 1Password, restarted the computer, downloaded 1Password 7.2.2 directly from 1Password.com, installed the app, and then restarted the computer again.

Also, I did email about this same issue 8 days ago on 11/18 [#NGU-57195-626] and have not received a human response.

1Password Version: 7.2.2
Extension Version: Not Provided
OS Version: OS 10.14.1
Sync Type: Not Provided
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  • LarsLars Junior Member

    Team Member

    Hey @ellenfaust! Looks like by the time I got to this one, my colleague Ben is already assisting you, so rather than keep this conversation going on parallel tracks, let's continue via email. Cheers! :)

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