1Password 7 all screwed up

adkimadkim Junior Member

I've been asking for help for a while now but NO BODY can seem to give me a straight answer.

Here's the response I received last week that was of no help:
https://discussions.agilebits.com/discussion/98396/help-my-1password-is-frozen-for-some-reason-but-i-purchased-the-app-out-right-whats-going-on/p1?new=1

Please for the love-of-God how do I fix this problem where now 1Password 7 won't even let me "add a login" anymore.
I've since disassociated the account from the online login which was supposed to be a free trial period but the app WILL NOT revert back to normal settings anymore.

Really frustrated with this and need a solution soon.


1Password Version: 7.2.2
Extension Version: 70202007
OS Version: 10.14.1
Sync Type: iCloud

Comments

  • Hey Adkim! Have you tried going into Preferences -> Advanced and selecting "Allow creation of vaults outside of 1Password accounts?"

  • adkimadkim Junior Member

    Jeremy,
    It's auto selected and I can't unselect that.

    What other options do we have.
    If you are able to look up my account you'll find that i purchased the lifetime license a while ago.
    How do i just revert back to that?

  • It sounds like you are running the version of 1Password from the App Store as it only allows for syncing via your 1Password account. If this is the case can you try installing the version from the website? You can find the download here: https://1password.com/downloads

  • MeekMeek

    Team Member
    edited December 2018

    Hey @adkim,

    I'm really sorry for all the frustration. If you'd like to go back to using the 1Password 6 license that you previously used, you can download a copy of 1Password 6 under Using an older computer? here:

    https://1password.com/downloads/mac/#legacy-downloads

    You should be able to use your existing 1Password 6 license there.

    If your data is only in the 1Password membership, you can move it back to a standalone vault in 1Password 6 by following these steps:
    https://support.1password.com/cs/migrate-standalone/

    Let me know how that goes or if you have any questions alone the way.

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