Hi, I recently commenced a trial of a 1password family account, but have decided that an individual account would suit me better. I tried to switch to an individual account but when I opted for the individual account option, the following message appeared:
"Failed to switch to individual account.
An individual account with this email address already exists."
Prior to the present trial I have never previously held a 1password account of any kind so I'm very confused about this message. When I installed 1password, I did this by installing the family account first via the 1password website on my personal computer and then I installed the 1password App on my iPhone. The version of 1password that I'm using is 7.2.2.
I'd really like to continue my trial of 1password with just a single individual account. Can you please help?
1Password Version: 7.2.2
Extension Version: Not Provided
OS Version: OS High Sierra 10.13.6
Sync Type: Not Provided