No chat support?! .................................................................................

No chat support? FAQ's?!!! Knowledge database?!!! Is this "help-yourself" support all that users get for $60/year?


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Referrer: forum-search:No chat support? FAQ's?!!! Knowledge database?!!! Is this "help yourself" support all that users get for $60/year?

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  • dancodanco Senior Member Community Moderator

    No chat support or phone support.

    Plenty support articles, though I don't know how well they are organised as I haven't needed to use them.

    These forums aren't "help yourself" as all queries are answered by AgileBits staff. But experienced users can often answer faster than staff members.

  • They don't have chat and phone support at this time. But, I do hope that they'll introduce chat-based support soon (probably in the pipeline). Even so, there are numerous channels to reach them -

    1. 1Password Support Forum - typically, mods and experienced users will answer your question pretty fast here.
    2. Knowledgebase and FAQ (https://support.1password.com/) - I always refer this page most of the time.
    3. Email Support
    4. Twitter - you can send a tweet to them on Twitter (https://twitter.com/1Password)
  • MeekMeek

    Team Member

    Hey @Cronion, as everyone has mentioned here, we're definitely here to help! Is there something specific we can help you with?

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