Setting up new account. Got locked out before setting master password. Can't log in w/o pswd.

I have been a version 4 user for years. Recently persuaded to upgrade to a monthly family subscription. I started the process, gave my credit card and signed up for a mypassword login. Got my secret key. I did not get a chance to download apps or get a new master password. I was idle and got locked out. Now I cannot log back in without a master password. Old master password does not work. What do I do?


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Referrer: forum-search:Setting up new account. Got locked out before setting master password. Can't log in.

Comments

  • Got it figured out.

  • GregGreg

    Team Member

    Hi @Jimrv2,

    Thank you for keeping us posted! I am glad to hear you've figured it out. :)

    Please tell me if you have any other difficulties with 1Password now and we will be happy to help. Thanks! :+1:

    Cheers,
    Greg

  • So in my new "private vault" all my logins and secure notes are in the trash bin! I am so confused. I really need some help. Jim

  • GregGreg

    Team Member

    Hi @Jimrv2, sorry for the confusion!

    I have replied to your email, so let's continue our conversation there. Thank you!

    Cheers,
    Greg

    ref: XYH-62313-732

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