I upgraded to a subscription from a stand alone licence. My secure note are gone. What do I do?

My logins migrated but my secure notes are gone. What do I do?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:in upgrading to a subscription, my secure notes are gone


  • I found my secure notes in the trash bin along with all of my logins and passwords. I am really confused.

  • Hello @Jimrv2,

    I'm sorry that you encountered that bug when upgrading. Would you mind generating a diagnostics report for us?

    Instructions on generating this report can be found here: https://support.1password.com/diagnostics/

    Once you have the report please send it to us at [email protected] Once the support ticket is open please reply here with the TICKET ID so we can follow up and make sure it's being taken care of.

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