Hi I am trying to install 1 Password on a new computer and I dont have a Secret Key

Hi I am trying to install 1 Password on a new computer and I dont have a Secret Key


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  • Hi I am trying to install 1 Password on a new computer and I dont have a Secret Key

  • dancodanco Senior Member Community Moderator

    What version of 1PW? What OS? THat kind of information always helps.

    You will only have a secret key if you have a subscription. The stand-alone licence does not have a secret key.

    Do you still have your old computer? Were you syncing your data (Dropbox, iCloud).

    It is quite possible that you have a stand-alone licence but have tried to set up using the subscription (account, membership) model.

    But we (users like myself who try to help, and AgileBits staff who will respond also) do need more information before we can give proper advice.

  • Hello @imveryfrustrated,

    @danco asked some helpful questions. Please do let us know if you are a subscription member or if you are using a stand alone license for 1Password.

    Are you able to login to https://my.1password.com? If not, do you have access to any of the 1Password apps? If yes to either you can find instructions on retrieving your secret key from the apps here: https://support.1password.com/secret-key/

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