I forgot my master password and want to start over but online instructions are not working

I forgot my master password but have my secret key. I caint get into my account so I would like to start over or cancel my account . Very frustrated.


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Referrer: forum-search:I forgot my master password and want to start over but online instructions are not working

Comments

  • I contacted 1 password 2 days back but no response yet.

  • brentybrenty

    Team Member

    Since Tyler already replied to you via email before you posted here a second time, and he's helping you there, I'll close this. Just reply to him directly if you have further questions. :)

    In case it helps anyone else who's locked themselves out of their own data, while (un)fortunately AgileBits has neither access to your 1Password data nor the Master Password used to secure it, so this isn't something we can 'reset' for you to help directly; the tips in this guide as they may help you gain access again:

    https://support.1password.com/forgot-master-password/

    Alternatively, if you're part of a 1Password Family or Team, another Owner, Organizer, or Admin can help you recover your account, so you can create a new Secret Key and Master Password:

    https://support.1password.com/recovery/#begin-recovery

    You can try as many times as you want. You won’t be “locked out”, but you will not be able to access your data unless you can enter the required Master Password correctly. Otherwise, we can help you start over at [email protected]

This discussion has been closed.