synching to my newly set up iPhone does not bring my logins back from my mac

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geertacke
geertacke
Community Member

hello, I have re-installed my iPhone as a new one, and re-downloaded my 1password app. I got to set the wlan syncing correctly. On my mac, I have 548 login items in my primary vault. When I sync from my 1password app, it says that it synced my Primary vault x seconds ago. However, I do not get those 548 login items on my iPhone. Before I re-installed my iPhone as new, I had those 548 logins accessible in the phone app when I clicked on 'Categories' at the bottom of the app. Now that screen stays empty. How do I get to my previous situation? thank you


1Password Version: 6.8.9
Extension Version: Not Provided
OS Version: OS X 10.14.1
Sync Type: Wlan
Referrer: forum-search:sync between mac and iphone

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  • Ben
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    Hi @geertacke

    I'm sorry to hear you are having trouble with the WLAN server. We've collected all of the troubleshooting knowledge we have about syncing via the WLAN server into this guide:

    If you're having trouble using the WLAN server | 1Password

    Please give the steps in that guide a try.

    Ben

  • geertacke
    geertacke
    Community Member
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    thank you - the funny thing is that only 12 hours after syncing, I DID find my logins in the app.

  • Ben
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    Interesting that there was a delay -- but glad to hear it worked in the end. If we can be of further assistance, please don't hesitate to contact us.

    Ben

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