Credit Card Autofill Fills Contact Phone Number

I have the contact numbers that are on the back of my credit card saved in 1password, in case I lose the card or need to call customer support.

However, often times when I'm filling forms, it will replace my phone number (often requested with shipping information) with the number saved for the credit card.

Is there a way I can prevent this from happening? I'm using 1Password X 1.12.3 on Firefox.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • ag_sebastianag_sebastian 1Password Alumni

    Hey @blimmer! :)

    When filling, 1Password X does its best to fill all the fields within a form with the information that you have on the item. In this case, I assume that we identify that phone field as being related to your credit card information. Do you have a specific site where you know that happens? I'd love to test it out and see if there's something we should be doing differently.

    If there's any information that you don't want to be filled, I'd suggest keeping it under the Notes section of your Credit card item, as we never try to fill those.

  • Good call - I'll move it to notes for now. I don't remember the sites off the top of my head, but I can report back the next time it happens.

  • brentybrenty

    Team Member

    Sounds good. We're here if you need us. :)

  • brentybrenty

    Team Member

    Thanks for the feedback, and the specific example! It's not something that's possible with 1Password today, but perhaps in the future. In the mean time, if you use 1Password to fill first it won't clear out anything you'd filled already, and you can make any adjustments as needed. :)

  • I have the same problem when using The bank's phone number fills in as my phone number. And if i'm not aware of this the wrong phone number is registered.

  • ceceliacecelia

    Team Member

    Hey @olwa - Thanks for sharing this site with us ❤️. As far as I know, unless we could rely on every site that had a contact form and credit card/bank form on the same page to label the phone number fields a very specific way in their code, I'm not sure there's a viable solution for this on our end. In the meantime, the best I can offer is Brenty's suggestion to use 1Password to fill your bank's information before entering your own - That way you'll be able to catch any phone number fields you didn't want filled. Alternatively, if you never expect to fill your bank's phone number or that from your credit card, moving that information into the Notes section of the credit card or bank Login item in 1Password as Sebastian suggested will ensure that phone number is never filled.

    That being said, I've not given up on the possibilities here and have filed an issue with my team so we can take a deeper dive and see if there is indeed something we can do here.

    ref: xplatform/filling-issues#520

  • Thank you, I have moved the number to Notes section. In, my data is filled in automatically when I'm logged in. Therefor my phonenumber is always filled in before any credit card information is filled in.

  • brentybrenty

    Team Member

    Sounds good! :):+1:

  • I've experienced this problem myself, and I can provide some more example URLs if you need. In my mind, it's kind of related to a feature request I posted recently; "Prevent overwriting filled fields with form fills"

    ...but I agree that it would be nice to mark a field as "never auto-fill" or something :+1:

  • brentybrenty

    Team Member

    Easier said than done, but I also agree that would be preferable. :)

  • I would also like to bump on this that I am seeing this issue too. I know that this is the 1Password X section, but since I couldn't find a thread about this anywhere else, I felt it was worth noting here. I am seeing this on 1Password Windows 7.3.684 with standard Firefox plugin, so this is not limited to 1Password X. I can of course start a thread over in another section too if needed, even though it would seem to be the same issue.

    Incidentally, this is a new problem for me. This wasn't happening until recently, despite the fact that I've had the bank's phone number in the credit card data for years and years, so I would have to assume something has changed in 1Password itself, perhaps with the fill brain, I think you call it.

    I'm somewhat in disagreement about the ability to mark a field as "never autofill" though. Considering that the Credit Card object's phone number is always the bank (I mean, that's the pre-created section it's in and everything!) and should never be your own phone number (that's what Identities are for!), I don't really think we need the ability to mark a field as never auto-fill or not. Quite simply, I don't think this field should ever be considered for autofill in the first place. And it wasn't until recently.

    Aside from address, Identities is where your phone number generally comes from for autofill. So now Identity and Credit Card are in conflict for phone number.

  • brentybrenty

    Team Member

    @Mousit: Thanks for chiming in. I believe this is fixed in a newer version of the filling Brain, which is currently not yet available in the Windows app. But I've filed an issue to make sure we test against this specifically with future Windows releases just to be sure some other change isn't necessary in the app itself. Cheers! :)

    ref: opw/opw#3930

  • I just want to chime in here about this problem, since @brenty said that it may be fixed? I've experienced this before in previous versions of 1PX, but I hadn't seen it for a while until just tonight when I was booking a hotel on - I hit "autofill" for my credit card details, and the card's contact number overwrote my own phone number that had already been filled out.
    I still don't think anybody would ever want autofill to overwrite a field they just filled out, and I also don't think anybody would ever want to autofill their bank's contact number. If it's been marked as fixed on your end, I hope we can re-open the issue and give it another look! Cheers

  • brentybrenty

    Team Member
    edited September 2019

    @marshall_stacks: Sorry for the trouble, and for any confusion I caused. The good news is that I believe we do have a solution for this. The bad news is that it is not available to users yet, and will need to be tested along with other changes before release. Hopefully we'll have better news for you in the near future.

    ref: xplatform/brain#126, xplatform/filling-issues#489

  • Thanks for clarifying! I'm excited to see what you come up with!

  • brentybrenty

    Team Member

    Indeed, we want 1Password to fill more to be even more useful, but there are some areas where doing so can be tricky. Thanks for your patience while we continue to improve it! :)

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