Credit Card Autofill Fills Contact Phone Number

I have the contact numbers that are on the back of my credit card saved in 1password, in case I lose the card or need to call customer support.

However, often times when I'm filling forms, it will replace my phone number (often requested with shipping information) with the number saved for the credit card.

Is there a way I can prevent this from happening? I'm using 1Password X 1.12.3 on Firefox.

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  • ag_sebastianag_sebastian 1Password Alumni

    Hey @blimmer! :)

    When filling, 1Password X does its best to fill all the fields within a form with the information that you have on the item. In this case, I assume that we identify that phone field as being related to your credit card information. Do you have a specific site where you know that happens? I'd love to test it out and see if there's something we should be doing differently.

    If there's any information that you don't want to be filled, I'd suggest keeping it under the Notes section of your Credit card item, as we never try to fill those.

  • Good call - I'll move it to notes for now. I don't remember the sites off the top of my head, but I can report back the next time it happens.

  • brentybrenty

    Team Member

    Sounds good. We're here if you need us. :)

  • I have a specific site this happens on, it drives me bonkers! I may try the "notes" trick but it would be much nicer if I could just mark specific fields as "never use for filling" or something. Here's the site, not sure if you can get a test login or something:

  • brentybrenty

    Team Member

    Thanks for the feedback, and the specific example! It's not something that's possible with 1Password today, but perhaps in the future. In the mean time, if you use 1Password to fill first it won't clear out anything you'd filled already, and you can make any adjustments as needed. :)

  • olwaolwa

    I have the same problem when using The bank's phone number fills in as my phone number. And if i'm not aware of this the wrong phone number is registered.

  • ceceliacecelia

    Team Member

    Hey @olwa - Thanks for sharing this site with us ❤️. As far as I know, unless we could rely on every site that had a contact form and credit card/bank form on the same page to label the phone number fields a very specific way in their code, I'm not sure there's a viable solution for this on our end. In the meantime, the best I can offer is Brenty's suggestion to use 1Password to fill your bank's information before entering your own - That way you'll be able to catch any phone number fields you didn't want filled. Alternatively, if you never expect to fill your bank's phone number or that from your credit card, moving that information into the Notes section of the credit card or bank Login item in 1Password as Sebastian suggested will ensure that phone number is never filled.

    That being said, I've not given up on the possibilities here and have filed an issue with my team so we can take a deeper dive and see if there is indeed something we can do here.

    ref: xplatform/filling-issues#520

  • olwaolwa

    Thank you, I have moved the number to Notes section. In, my data is filled in automatically when I'm logged in. Therefor my phonenumber is always filled in before any credit card information is filled in.

  • brentybrenty

    Team Member

    Sounds good! :) :+1:

  • I've experienced this problem myself, and I can provide some more example URLs if you need. In my mind, it's kind of related to a feature request I posted recently; "Prevent overwriting filled fields with form fills"

    ...but I agree that it would be nice to mark a field as "never auto-fill" or something :+1:

  • brentybrenty

    Team Member

    Easier said than done, but I also agree that would be preferable. :)

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