7.3.602: 1Password Mini not in taskbar

After 1Password updated to 7.3.602 last week, it stopped showing in the taskbar. Restarting the computer did not fix the issue, but I did receive a couple of very generic "this application failed" messages after login. Any other suggestions?

Thanks,
Ed


1Password Version: 7.3.602
Extension Version: Not Provided
OS Version: Windows 10 17134.407
Sync Type: Not Provided

Comments

  • MikeTMikeT Agile Samurai

    Team Member

    Hi @eleightondick,

    Thanks for reporting this issue and helping us with testing 1Password 7.3 beta builds.

    Just to be clear, you cannot open 1Password at all right now or it is not showing up on taskbar and that you saw a few errors at startup?

  • The latter. 1Password works, and the browser extensions work, but it doesn't show up in the taskbar.

  • MikeTMikeT Agile Samurai

    Team Member
    edited December 2018

    Hi @eleightondick,

    You have to re-pin the 1Password app to the taskbar. We've changed the location to 1Password files, so it will have to be re-pinned.

    Open 1Password and right-click on it in the taskbar to pin it.

    Just to be clear, we're not talking about missing notification tray area icon, just that 1Password isn't on taskbar, right?

  • No, I am talking about the notification tray area. Sorry for the confusion!

  • MikeTMikeT Agile Samurai

    Team Member

    Interesting, you're the first to report this.

    We'd like to see your diagnostics report to see why it is not loading the icon, there may be internal errors that it is not asking you to submit them to us.

    Please use this guide to generate the 1Password diagnostic report and email it to us at [email protected]. Also, in the email, include the link to this thread along with your forum username, so that we can connect the email to this thread.

    Let us know here when you've sent it, so we can confirm we got the email.

  • I just sent the report. Thanks for looking into this for me!

    Ed

  • MikeTMikeT Agile Samurai

    Team Member
    edited December 2018

    Thanks, I got the email and will reply there as soon as possible.

    ref: PMT-17419-515

  • I too have this issue - I can't make it visible in the notification area of the task bar.
    I have tried to toggle it off and on in Settings, made no difference.

  • We are implementing backup plan for notification icon. What you describe is unexpected, the only way we could reproduce this behavior is to launch 1Password signed by different certificates (or not signed at all), but we never released such builds to the public. Can you confirm that your 1Password.exe is signed by AgileBits Inc.?

  • The files in ....\AppData\Local\1password\app\7.3.602 apear to be signed by AgileBits Inc.

  • MikeTMikeT Agile Samurai

    Team Member

    Hi @mtissington,

    Could you also send us your diagnostics report, there may be a pattern we can detect between your computer and Ed's computer.

    Please use this guide to generate the 1Password diagnostic report and email it to us at [email protected]. Also, in the email, include the link to this thread along with your forum username, so that we can connect the email to this thread.

    Let us know here when you've sent it, so we can confirm we got the email.

  • MikeTMikeT Agile Samurai

    Team Member
    edited December 2018

    Thanks, we got your email and will reply there as soon as possible.

    ref: IBV-62337-856

  • Using 1Password 1Password 7.3.657 on Microsoft Windows [Version 10.0.14393].
    Same issue ad described above.
    Also, I can find no setting to toggle notification tray area icon.
    About to send a diagnostic report.

  • GregGreg

    Team Member

    @colemar: I found your email on our side and replied. Let's continue the conversation via email. Thank you! :+1:

    ref: ZVS-55188-925

  • I would suggest a full restart of Windows 10. I did it and the icon is back.

  • brentybrenty

    Team Member

    Ah, excellent. Thanks for the update! :)

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