Upgrading from single account to family

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negativeh
negativeh
Community Member
in Families

Bought 1 pwd in app store and want to upgrade to family account to share passwords with my wife. What do I do?

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  • negativeh
    negativeh
    Community Member
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    Bought 1 pwd in app store and want to upgrade to family account to share passwords with my wife. What do I do?

  • Ben
    Ben
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    Hi @negativeh

    Is your subscription through Apple or through us directly? If it is through Apple you'd need to cancel that, and then email us at sales@1password.com for the next step. Once you've emailed in you'll almost imediately get a support ID from BitBot. Please post that ID here. If you are already subscribed through us directly you can use the "Invite People" link in the right-hand sidebar at https://my.1password.com/

    I hope that helps!

    Ben

  • negativeh
    negativeh
    Community Member
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    Through Apple. Will follow your instructions.

  • negativeh
    negativeh
    Community Member
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    support ID is [#DTH-33286-818] Canceled subscription from iTunes store and am upgrading to Family Plan

  • AGAlumB
    AGAlumB
    1Password Alumni
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    I see that you're already in touch with Adam via email. Let's continue the conversation there to avoid confusion and duplication of effort. I'll close this discussion.

    ref: DTH-33286-818

This discussion has been closed.