Multiple Master Password Request After Restart

edited December 2018 in iOS Beta

Using 7.2.3 anytime I restart if I go directly to using auto fill I’m constantly asked for my master password. But if I open the app and enter the master password then I can use Face ID.

1Password Version: 7.2.3
Extension Version: Not Provided
OS Version: 12.1.1
Sync Type: Not Provided


  • AGKyleAGKyle AgileSupport

    Team Member

    Hi @Luke240

    This is working as designed at the moment. Our Password AutoFill extension does not allow usage of Face ID or Touch ID until after you've entered the Master Password into the main app, after doing so you should be able to continue using Face ID or Touch ID in the extension.

    It's possible this may change in the future but I can make no promises at this time.

  • I'm also encountering this and its highly annoying

  • brentybrenty

    Team Member

    You need to know your Master Password. That's needed to decrypt the data.

  • This behavior is so frustrating — having to open 1Password after a device restart to enter your master password has become the bane of my existence over the past few months.

  • LarsLars Junior Member

    Team Member

    @toph - maybe restart less frequently, if possible? That's not meant to sound flippant, it's a serious suggestion, because there's literally no way to avoid having to enter your Master Password at certain times. As brenty says, it's required to decrypt the data. Your face or fingerprint (depending on device) is merely a way to facilitate that, not a replacement for it.

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