Can't add a family member w/ permission to access vaults

This message came up when I tried to give permission for a family member to access the vaults. She is running Version 6 since we can't update her operating system to Sierra. Please advise. She is showing access on her desktop to 1 Password and to her private vault.

Failed to update vault accessors.

ServerError: Failed to add vault access. Cannot handle request. (110)

Session: 5COVMRMF5RDD7GPGDPKMHARUC4

Time: 2018-12-14 13:39:51 -08:00


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:adding a family member

Comments

  • Hello @kcassist,

    Did this error occur when trying to add a new family member to your account on my.1password.com, or did this happen when setting up the family member's 1Password app?

    Can they log into the Family account by visiting my.1password.com? If so then it's definitely the app.

    I think it would be best to start a support ticket here so we can go into more detail and help you get your Family member added to your account successfully.

    Please contact support here and include a link to this thread: https://support.1password.com/contact/

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