iOS App Search functions extremely slow compared to prior version. Anyone having similar issues?

jennnycjennnyc
edited December 2018 in iOS

Currently using Version 7.2.2

Just unbelievably slow and when finally you login through search and touch on it, it takes 5 +/- to open or typically just times out.

Any thought/suggestions?

Thank you,


1Password Version: 7.2.2
Extension Version: 4.7.3.90
OS Version: iOS
Sync Type: WLAN

Comments

  • brentybrenty

    Team Member

    @jennnyc: Sorry for the trouble there. I'm not sure why you and some others (myself included) have started having this problem only recently, but we're testing some changes in beta that address this to make it snappy again. Hopefully we'll have an update for everyone to help with this shortly. :)

  • MrRooniMrRooni

    Team Member

    Good morning, @jennnyc. We’ve now released our 7.2.4 update which should fix this up for you. Please give it a try and let us know. Thanks!

  • still having this issue of after login 5 + secs to unfreeze and open. touchID makes app crash. consistent on iphone and ipad latest ios version.

  • BenBen AWS Team

    Team Member
    edited February 26

    Hi @pmagnaghi

    If you are experiencing crashes with 1Password for iOS, first please be sure you are using the latest version:

    1Password 7 for iOS - iTunes App Store

    If you are, and are still experiencing crashes, please send us the crash logs directly. Here are the steps you'll need to follow:

    1. Plug your phone into your computer and sync it with iTunes.
    2. Switch to the Finder, click on the Go menu and choose "Go to Folder..."
    3. Paste the following into the window that pops up: ~/Library/Logs/CrashReporter/MobileDevice/
    4. Select all the files that begin with 1Password and drag them to Mail in the Dock to create a new mail message.
    5. Send the email to [email protected]

    With your email please include a link to this thread:
    https://discussions.agilebits.com/discussion/comment/491079/#Comment_491079
    as well as your forum handle.

    When you send the message you will get an automated reply from BitBot containing a Support ID. Please post the Support ID here so we can 'connect the dots.'

    Ben

    ref: GDI-22338-756

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Emoji
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file