I"m having trouble adding a member to our team

This member already has an account. I invited and confirmed her, and paid for 1 year of her team membership, but She can't see our shared vault. Help please! Thanks

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • BenBen AWS Team

    Team Member

    Hi @dglasgsal

    That is a common symptom for accounts that have not yet been confirmed. Could you please double check that you've confirmed her account?



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