Problematic site using Android

LarryMcJLarryMcJ Senior Member
edited December 2018 in Android

One of my logins is Drury Hotels and it works just fine in 1Password X in Chrome but won't work in Android on a Pixel 3 phone. The hotel URL is https://www,druryhotels.com but when 1Password logs in using Android this is changed to https://m.druryhotels.com. Evidently, the hotel doesn't have anything configured for the mobile browser because I get the error on this screenshot when trying to login with 1Password for Android.

https://photos.app.goo.gl/Ap9cDCqSfgfZ5qNU7


1Password Version: 7.0.8
Extension Version: Not Provided
OS Version: Android
Sync Type: 1Password.com

Comments

  • LarryMcJLarryMcJ Senior Member

    Does anyone have any idea why this major hotel chain site login won't work with 1Password on Android? It works fine in 1Password X and on the Mac app.

  • periperi

    Team Member

    Hi @LarryMcJ. For some reason, it looks like this site isn't able to load in the 1Browser. I'll pass this on to our development team. In the meantime, I recommend using Autofill or our accessibility service to sign in from Chrome or another browser. Just follow the steps here to do so: https://support.1password.com/android-filling/

    Let us know if that helps!

  • LarryMcJLarryMcJ Senior Member
    edited December 2018

    Thanks, peri. I already tried this...no matter what I do all I get is the same error message I posted a link to initially in this thread. I just now downloaded another password manager from the Play Store (Bitwarden) and it worked perfectly. FYI, Bitwarden also uses an inherent browser. If the problem was my device, the other app probably wouldn't have worked. Any other possible solutions?

  • periperi

    Team Member

    @LarryMcJ Just to clarify, you're not able to load this website in Chrome or any other browser on Android? You get an error when going to the website from any browser you have installed?

  • LarryMcJLarryMcJ Senior Member

    No. The problem occurs "only" when using the 1Browser with the Android 1Password app. If I use Chrome on my phone or 1Password X on my Pixelbook, there is no problem.

  • periperi

    Team Member

    I understand, and I'll report this to my team. In the meantime, I recommend using Chrome or another browser to sign in to this website. You can use Autofill to fill into Chrome and other browsers and apps, without having to use the built in 1Browser. Please find the instructions for that below, and let me know how it goes!
    https://support.1password.com/android-filling/

  • LarryMcJLarryMcJ Senior Member

    Thanks, Peri. As I mentioned before, it works fine using Chrome on my phone. I just wanted to make sure the dev team knew about this login not working inside 1Password. Thanks again for your help!

  • brentybrenty

    Team Member

    Likewise, thanks for the feedback! The in-app browser isn't as powerful as Chrome, but fortunately we've got some great tools on Android now to fill in full-fledged web browsers. :)

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