Unable to login to 1Password

karptj

Hello, I recently subscribed to 1 year of 1Password using iOS and cannot access account. Received a "unable to connect to server" error after confirming Master Password. Received confirmation email that account was created, but unable to login to account on 1password app or on 1password.com.

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Hello, I recently subscribed to 1 year of 1Password using iOS and cannot access account.

Ben

Hi @karptj

I'm sorry to hear about the trouble. Here are the steps I'd recommend:

1. Please cancel any subscription you've set up with Apple (if you have): View, change, or cancel your subscriptions - Apple Support
2. Then please try signing up for a new account: https://start.1password.com/sign-up/plan
3. I'd highly recommend printing your Emergency Kit, and as such would recommend doing this from a device that you can print from (but not a public computer). You can read more about the Emergency Kit here: Get to know your Emergency Kit | 1Password

I hope that helps. Should you have any other questions or concerns, please feel free to ask.

Ben