Browser extension

I am using Firefox. It is up to date. However, The extension is not responding when I click the web address. I am using version 7.3.642. My other laptop has the same setup but is working fine.
Help


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • MikeTMikeT Agile Samurai

    Team Member

    Hi @helpmeifyoucan,

    Thanks for writing in.

    Is it just Firefox or do you see the same issue in other browsers you may have installed?

    What's the actual versions of Firefox, 1Password Extension, and Windows are you using?

  • It happens in all browsers. Version is 64.0 (64-bit). 1 pasword 7.3.642. Windows 10 home

  • MikeTMikeT Agile Samurai

    Team Member

    Hi @helpmeifyoucan,

    You've already rebooted your computer, right?

    Can you open the main 1Password app, go to the Help Menu > Advanced > Reveal 1Password directory in Explorer and go into 1Password > app > 7. Do you see a file called 1Password.brain.exe in there?

  • No, I can't find that file.

  • MikeTMikeT Agile Samurai

    Team Member

    Hi @helpmeifyoucan,

    What anti-malware solution do you use? It looks like something blocked 1Password from installing that file.

    Try to uninstall and reinstall the 1Password 7.3.642 from here.

  • Hey Thanks,
    That did the trick.

  • MikeTMikeT Agile Samurai

    Team Member

    Hi @helpmeifyoucan,

    You're welcome!

    Can you help us by letting us know what anti-malware solution you're using? It is possible it may happen again.

  • Yes,
    I am using Webroot. From Best Buy.

  • MikeTMikeT Agile Samurai

    Team Member

    Thanks, we'll check it out and see if we can work around it.

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