Very slow response after cmd-alt-x and after typing master password

I was chatting w Twitter w @1password and they recommended I come here w my issue.

It started today, very slow opening of window after hitting cmd-alt-x and also noticeable lag after typing the master password. The circle begins to spin and stops for a while before continuing.

Here's the version info etc
Chrome Version 71.0.3578.98 (Official Build) (64-bit)
1.13.1 (build #20043) – released 2018-12-22
MacBook Mojave 10.14.3 Beta (18D32a)

Thanks in advance!

1Password Version: Not Provided
Extension Version: 1.13.1
OS Version: 10.14.3
Sync Type: Not Provided


  • bconstansbconstans
    edited January 1

    I've been having the same issue on my iMac the last couple days. Today it's gotten worse. Seems to get stuck on the spinning circle and not unlock at all. I've been forced to revert to copying and pasting passwords from the standalone 1Password app.

    Chrome Version 71.0.3578.98 (Official Build) (64-bit)
    1Password X Extension version 1.13.1
    iMac (21.5-inch, Mid 2011)
    macOS 10.13.6 (17G4015)

  • beyerbeyer

    Team Member

    Hey @jmvbxx,

    We believe we've fixed this issue in our latest 1Password X beta (1.14.1). If you'd like to grab the beta, you can follow Dave's instructions.

    Since there were only a couple of bug fixes in this beta release, I'll work on getting these fixes in a new stable version within the next day or so.

    Thanks for taking the time to reach out to us and Happy New Year!


  • Upgraded to beta. Seems to be working now. Thanks!

  • beyerbeyer

    Team Member

    @bconstans: You're very welcome! Thanks for letting us know! :+1:

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