LOST DATA DURING UPDATE

BenS75
BenS75
Community Member

i cant pull up my 1password program to look at the program about version. my phone glass Iphone5 broke, when the program started wouldn't load or open, I thought it was from phone. switched to an Iphone8 and thought the program would switch when ALL other programs did. NOPE. All other data and programs moved, but this one. The program came, but it acts like a brand new never used program.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:LOST DATA DURING UPDATE

Comments

  • BenS75
    BenS75
    Community Member

    Ive been trying to get help with this since before holiday but you guys are very difficult to contact

  • BenS75
    BenS75
    Community Member

    ios version 11.4.1
    apple iphone 5
    1Password 5

    i cant get it to open. it says unable to download at this time

  • Lars
    Lars
    1Password Alumni

    Welcome to the forum, @BenS75! I'm sorry for the trouble. It looks like you've sent us two separate emails regarding this same issue. The first was sent at 2pm on December 24, and it was replied to by my colleague Tyler on December 27th. No other response was received until you replied to him about 40 minutes ago. Since you're already speaking with him via email, let's keep the conversation going that way, if you don't mind. Thanks! :)

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