syncing iPhones & Macs

iPhone and Mac do not sync anymore. How to do this best when you have a family account

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:sync


  • BenBen AWS Team

    Team Member

    Hi @arminhemmelder

    Could you please check all of your devices for the presence of a vault named "Primary?" Also please check if each device is signed into your 1Password Families account.

    Please let me know what you find.


  • Ben, in my Mac I see no primary vault. Both iphone and Mac logged in with similar family account.

  • BenBen AWS Team

    Team Member


    I'd like to ask you to create some diagnostics reports, one from each of your devices:

    Attach the diagnostics to an email message addressed to [email protected].

    With your email please include:

    • A link to this thread:
    • Your forum username: arminhemmelder

    That way I can "connect the dots" when I see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once I see the diagnostics I'll be able to better assist you. Thanks very much!


  • Ben, I will but having network issues in my neighborhood. So will take some time. Cheers Armin

  • BenBen AWS Team

    Team Member

    Sorry to hear about that. Is it possible the network issues you're experiencing are what has been causing trouble with syncing 1Password?


  • Ben, send you a mail like instructed.

  • jin_dhaliwaljin_dhaliwal

    Team Member

    @arminhemmelder could you provide the Support ID number that was created when you emailed our support team?

  • LarsLars Junior Member

    Team Member
    edited January 10

    @arminhemmelder - found it, I think -- I'll reply to you via email. If you don't receive the reply, please check your Spam or Bulk email folder, as sometimes overzealous spam filters can mark unsolicited email from us as junk. Let's keep the conversation going via email, if you don't mind. :)

    ref: QVZ-91932-986

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