Secret Key - Sign In

Hello,

I cannot retrieve my account or secret key information in the app.
Check screen shot attached, there is no account information.

I would like to use the app on iphone as well


1Password Version: 6.8.1
Extension Version: Not Provided
OS Version: OS X 10.11.6
Sync Type: Not Provided
Referrer: forum-search:sign in

Comments

  • BenBen AWS Team

    Team Member

    Hi @tomhameeuw

    We'd be happy to help. Do you have a subscription membership, or are you using a 1Password 6 for Mac license?

    Ben

  • I cannot retrieve my account or secret key information in the app.
    Check screen shot attached, there is no account information.

  • I cannot retrieve my account or secret key information in the app.
    Check screen shot attached, there is no account information.

  • Hello, I'm using a Mac License.

    Best,

    Tom

  • BenBen AWS Team

    Team Member

    @siavashsmm

    There is no screenshot in your post. Do you have a subscription membership?

    Ben

  • BenBen AWS Team

    Team Member

    @tomhameeuw

    Without a subscription membership you do not have an account. Accounts are a subscription service. You can learn more about membership here:

    About 1Password membership

    If you'd rather continue with your license it would be up to you to manually configure syncing:

    Sync your 1Password data

    To see the additional sync options outlined you may need to scroll down on the welcome screen in 1Password for iOS.

    I hope that helps. Should you have any other questions or concerns, please feel free to ask.

    Ben

  • Hello,

    I have just installed 1Password on my Huawei phone and want to login with my account that I have on my computer.
    I can't find the secret key, can you help me?

  • brentybrenty

    Team Member

    @dkrb12: We don't have your Secret Key. But you would be able to find it in the app or browser you've already authorized:

    https://support.1password.com/secret-key/

  • Thank you for your answer!
    In the mean time I got it sorted.

  • brentybrenty

    Team Member

    Great! Thanks for the update. I can't take credit for something you did, but if you have questions about anything else, just let us know. Cheers! :)

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