So in setting up a family account, I have unfortunately lost both my master password and don’t have a copy of the secret key(s). I’m the sole organiser / owner of the family account. Luckily we haven’t really started to use it, and from what I understand the only solution from here is to shut down the account and start all over again?
2 things, 1) is someone from Agile bits able to close that family account down and what’s the process? 2) I’ve paid for a year, and I’ve got 9 months left. Am I able to get that membership back on a fresh account?