Where is the license version?

I have been told that their is a license version of 1password 7 for download on your website but damned if I can find it. All I see is the subscription version. If I already have a licensed version purchased from the mac app store, why can't I simply upgrade to this supposed new version?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: macOS Mojave
Sync Type: Not Provided

Comments

  • brentybrenty

    Team Member

    I have been told that their is a license version of 1password 7 for download on your website but damned if I can find it. All I see is the subscription version.

    @Coach: There is no "license version", as the app works with either standalone licenses and 1Password membership subscriptions:

    1Password 7 for Mac: The Best Ever

    If I already have a licensed version purchased from the mac app store, why can't I simply upgrade to this supposed new version?

    Because you didn't pay for the new version. You're only licensed for the version you actually purchased. You can download it from our website though, and you'll have the option to purchase within the app to remove the read-only limitation.

    I hope this helps. Be sure to let me know if you have any other questions! :)

  • I appreciate your response. But tbh, the whole thing is quite confusing and it's apparent that it's confusing due to the number of people inquiring about old licenses, new licenses, app store purchases or direct purchases from Agile. The reason I asked about upgrades is because the app has been updated periodically on macOS and IOS. I assumed it would continue but didn't realize you were changing your business model.

  • BenBen AWS Team

    Team Member

    @Coach

    In-version updates are included with a license. Upgrades are a separate purchase. We actually haven't changed in that regard; that's the same as it's always been. Membership, which is a newer offering, and is the only offering on our marketing pages because it is the best and recommended way to use 1Password, does include upgrades.

    Ben

  • Updates, upgrades. Guess we're talking semantics here. I'm slowly beginning to understand what's going on as it's apparent you all would rather go with this new membership. It will make you a lot more money. I just hope the tech support/customer service matches the premium price. With my licensed version I got no response when I enquired about an error I was getting after upgrading my OS to Mojave. Had I got a response I probably wouldn't have upgraded now.

  • brentybrenty

    Team Member
    edited January 8

    @Coach: Given that you're getting help from at least four different 1Password team members currently, I'd suggest that you're getting what you paid for as far as "tech support/customer service". Certainly we're not perfect and there's always room for improvement, but we're always happy to help in any way we can. So while there are costs associated with our product, that's what pays for people to build it, test it, and offer support on an ongoing basis. We took the time to create the new hosted service because licensing and sync have long been pain points for users. You'd have to configure things across all your devices, and keep track of which versions you bought, etc. Being able to just sign into an account to authorize the app and access your data there is a much better experience, and one that most people seem to prefer, so I'm glad we have the technology to offer that today. And if you have any questions, just ask -- but via either email or here in the forum, since it slows down the support process for everyone, trying to communicate in multiple places at once. Cheers! :)

    ref: VNI-47752-124

  • You're correct. I'm getting far better response now from your support. And the reason I have been fervent in my pursuit of getting the absolute most out of the program now started with me trying to make a concerted effort to update all my passwords. When the whole process of trying to get it working right went awry, I ended up with something that may be better but when it's sprung on me after the fact or simply because it wasn't made clear is disconcerting. You're absolutely right in saying the new process is probably better than trying to keep track of license, etc. The transition though seems to have many, including me, a little befuddled. Will we be happy in the long run? I sure hope so. I don't expect to get something for nothing but I do hope that eventually I will see value in what can be a solid product. Currently the new subscription 1password at a root level is working but I'm still experiencing a few inconvenient bugs that I hope will work out. I appreciate your response.

  • brentybrenty

    Team Member

    I hear you. It can be confusing since there are two very different ways to use 1Password. If we were just starting out three years ago, there would probably just be one: memberships, since they're much easier and meet most people's expectations. We certainly could have gone all-in on that to simplify things going forward, but at the same time the "standalone" model has been around for over a decade and a lot of people are used to that as a result. We didn't want to force everyone already using 1Password to switch to that if they didn't want to, so we have both. We only market memberships now because marketing both was even more confusing, with thousands of people buying a license and being confused/frustrated/angry that they couldn't use it on all their devices. So it's less in-your-face-confusing than it was a couple years ago, but it's also more complex than it could be if we dropped "standalone" altogether. I'm sorry that's caused some hiccups for you, but we're here to help you get sorted. Let me know if there's anything I can do for you. :)

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