Am I the only person that has had 1PW Crash?

penners1
penners1
Community Member
in iOS

I'm using the current version of the iOS App and have had crashing going on in the Browser on both an iPhone 5S and an iPad second gen. It's just happened in the latest iOS and in 7.0.3. I have been sending the crash reports on. An extract of the latest is show below.

Steve

~~~~~~~~~~~~~~~~~~~

Incident Identifier: C3F410D9-8EFF-4799-AA2D-5EF8C4DE1C18

CrashReporter Key: 04e62dabaaddef9de41cffbd11ed0ae2f1c96ea7

Hardware Model: iPhone6,1

Process: 1Password [2636]

Path: /var/mobile/Applications/534A76F2-D3C9-4DA8-A834-6F786B6FE5A1/1Password.app/1Password

Identifier: com.agilebits.onepassword-ios

Version: 403201 (4.3.2)

Code Type: ARM (Native)

Parent Process: launchd [1]

Date/Time: 2014-02-20 11:40:03.361 -0600

OS Version: iOS 7.0.4 (11B554a)

Report Version: 104

Exception Type: EXC_CRASH (SIGSEGV)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Triggered by Thread: 0

Thread 0 Crashed:

0 libsystem_kernel.dylib 0x39bf1a84 0x39bf1000 + 2692

1 libsystem_kernel.dylib 0x39bf187d 0x39bf1000 + 2173

2 CoreFoundation 0x2f2be555 0x2f21f000 + 652629

3 CoreFoundation 0x2f2bccbb 0x2f21f000 + 646331

4 CoreFoundation 0x2f22746d 0x2f21f000 + 33901

5 CoreFoundation 0x2f22724f 0x2f21f000 + 33359

6 GraphicsServices 0x33f5b2e7 0x33f54000 + 29415

7 UIKit 0x31adc841 0x31a6d000 + 456769

8 1Password 0x000b33b7 0xb1000 + 9143

9 libdyld.dylib 0x39b4dab5 0x39b4c000 + 6837

Comments

  • hawkmoth
    hawkmoth
    Community Member

    I have reasonably frequent crashes of my iPad. Often it's Safari that crashes and returns me to the home screen, but at other times seemingly random applications are open and it will crash completely and restart the whole device from the white Apple screen. I can't say whether I've had this happen with 1Password or not, but I have with many other applications. Most often the crashes are associated with a record of low memory in Diagnostics and Usage. There are several very long threads complaining about this on the Apple forums. I've also seen a beta tester of iOS 7.1 say that the issue has been solved in the forthcoming update.

    I don't know whether this more general issue with iOS 7.0.x is the root of your troubles or not, but it seems worth mentioning.

  • Megan
    Megan
    1Password Alumni

    Hi @penners1‌,

    Thanks for sending those crash logs in! I've spoken with one of our iOS developers, and it looks like this is an issue they've had an eye on for a while. It appears to be related to the WebKit that we use for 1Browser (which is why you would be seeing it in Safari as well, @hawkmoth.) We will be reporting this to Apple just as soon as we have a series of steps that reliably re-create the crash.

    If you'd like to help us with the detective work, the next time you notice this crash, please let us know what you were doing just prior to the crash. As soon as we can reproduce it, we can report it and hopefully get it fixed! :)

  • penners1
    penners1
    Community Member

    I'd be happy to help and I'll try and capture more information in the future.

  • Megan
    Megan
    1Password Alumni

    Hi @penners1‌,

    Your help here is much appreciated ... although I do hope that things work smoothly for you and you don't have to deal with repeated crashing :)

This discussion has been closed.