Crash upon Opening 1Password 4.3 (430017)

Each time I try to launch 1Password, it crashes. I've included the crash report below.

I have tried restarting my MacBook Pro (running 10.8.5). I also re-downloaded the 1Password app. However, it still crashes upon opening.

Here is the crash report:

Process: 1Password 4 [1034]
Path: /Applications/1Password 4.app/Contents/MacOS/1Password 4
Identifier: com.agilebits.onepassword4
Version: 4.3 (430017)
Code Type: X86-64 (Native)
Parent Process: launchd [173]
User ID: 518

Date/Time: 2014-04-30 13:31:25.390 -0400
OS Version: Mac OS X 10.8.5 (12F45)
Report Version: 10

Interval Since Last Report: 484014 sec
Crashes Since Last Report: 15
Per-App Interval Since Last Report: 1 sec
Per-App Crashes Since Last Report: 15
Anonymous UUID: D1A0E9FF-77AD-EC59-C692-0275AAD62975

Crashed Thread: 0

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
Library not loaded: @loader_path/../Frameworks/HockeySDK.framework/Versions/A/HockeySDK
Referenced from: /Applications/1Password 4.app/Contents/MacOS/1Password 4
Reason: image not found

Binary Images:
0x107fc8000 - 0x108225ff7 +com.agilebits.onepassword4 (4.3 - 430017) /Applications/1Password 4.app/Contents/MacOS/1Password 4
0x7fff67bc8000 - 0x7fff67bfc93f dyld (210.2.3) /usr/lib/dyld
0x7fff8b11b000 - 0x7fff8b11bfff com.apple.Cocoa (6.7 - 19) <1F77945C-F37A-3171-B22E-F7AB0FCBB4D4> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff8c8f2000 - 0x7fff8c904ff7 libz.1.dylib (43) <2A1551E8-A272-3DE5-B692-955974FE1416> /usr/lib/libz.1.dylib
0x7fff8dcc5000 - 0x7fff8dd21fff com.apple.QuickLookFramework (4.0 - 555.5) <8B9EAC35-98F3-3BF0-8B15-3A5FE39F150A> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x7fff8e0bc000 - 0x7fff8e357ff7 com.apple.JavaScriptCore (8536 - 8536.30) /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x7fff8f72a000 - 0x7fff8f77bff7 com.apple.SystemConfiguration (1.12.2 - 1.12.2) <581BF463-C15A-363B-999A-E830222FA925> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x7fff8f897000 - 0x7fff8f905ff7 com.apple.framework.IOKit (2.0.1 - 755.42.1) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff91a60000 - 0x7fff91a60fff com.apple.quartzframework (1.5 - 1.5) <6403C982-0D45-37EE-A0F0-0EF8BCFEF440> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x7fff91bb0000 - 0x7fff91bb0fff com.apple.Carbon (154 - 155) <372716D2-6FA1-3611-8501-3DD1D4A6E8C8> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff9314a000 - 0x7fff932f8fff com.apple.QuartzCore (1.8 - 304.4) <84F0B40E-DF91-36F2-9F2E-3922234206A3> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff94379000 - 0x7fff9464afff com.apple.security (7.0 - 55179.16.1) <49A6A8FD-124D-30E0-94C3-C73F8C9469E6> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff94c42000 - 0x7fff94d3ffff libsqlite3.dylib (138.1) /usr/lib/libsqlite3.dylib
0x7fff96db5000 - 0x7fff96f40fff com.apple.WebKit (8536 - 8536.30.1) <56B86FA1-ED74-3001-8942-1CA2281540EC> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x7fff96f4e000 - 0x7fff97050fff libcrypto.0.9.8.dylib (47.2) /usr/lib/libcrypto.0.9.8.dylib
0x7fff97258000 - 0x7fff97263ff7 com.apple.bsd.ServiceManagement (2.0 - 2.0) /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement

Model: MacBookPro10,1, BootROM MBP101.00EE.B02, 4 processors, Intel Core i7, 2.7 GHz, 16 GB, SMC 2.3f36
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.7f2 12718, 3 service, 21 devices, 3 incoming serial ports
Network Service: Display Ethernet, Ethernet, en1
PCI Card: pci11c1,5901, sppci_ieee1394openhci, [email protected],0,0
PCI Card: Apple 57761-B0, sppci_ethernet, [email protected],0,0
PCI Card: pci1b21,612, sppci_ahci, [email protected],0,0
PCI Card: pci12d8,400e, sppci_usbopenhost, [email protected],0,0
PCI Card: pci12d8,400e, sppci_usbopenhost, [email protected],0,1
PCI Card: pci12d8,400f, USB Enhanced Host Controller, [email protected],0,2
Serial ATA Device: APPLE SSD SM512E, 500.28 GB
Serial ATA Device: ST1000LM024 HN-M101MBB, 1 TB
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, apple_vendor_id, 0x1008, 0x1d110000 / 6
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0610, 0x1d111000 / 10
USB Device: USB FAST SERIAL ADAPTER, 0x0403 (Future Technology Devices International Limited), 0x6010, 0x1d111400 / 14
USB Device: USB FAST SERIAL ADAPTER, 0x0403 (Future Technology Devices International Limited), 0x6010, 0x1d111300 / 13
USB Device: USB FAST SERIAL ADAPTER, 0x0403 (Future Technology Devices International Limited), 0x6010, 0x1d111200 / 12
USB Device: USB FAST SERIAL ADAPTER, 0x0403 (Future Technology Devices International Limited), 0x6010, 0x1d111100 / 11
USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0x1d180000 / 3
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0262, 0x1d182000 / 5
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 9
USB Device: USB-Serial Controller, 0x067b (Prolific Technology, Inc.), 0x2303, 0x14200000 / 1
USB Device: hub_device, apple_vendor_id, 0x9127, 0x40100000 / 2
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0605, 0x40110000 / 8
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0x40130000 / 7
USB Device: DasKeyboard, 0x04d9 (Holtek Semiconductor, Inc.), 0x1919, 0x40120000 / 6
USB Device: FaceTime HD Camera (Display), apple_vendor_id, 0x1112, 0x40150000 / 5
USB Device: Display Audio, apple_vendor_id, 0x1107, 0x40140000 / 4
USB Device: Apple Thunderbolt Display, apple_vendor_id, 0x9227, 0x40170000 / 3

Comments

  • I have resolved the issue. I'm not sure what fixed it, but here's what I did:

    • Quit open browsers (Chrome & Safari)
    • Deleted 1Password from /Applications folder (rm -rf /Applications/1Password\ 4.app/)
    • Opened 1Password from my Download folder
  • MeekMeek

    Team Member

    Hi @MaxwellsEquations‌,

    Awesome, I'm so glad to hear that you got it working! If you have any other questions, don't hesitate to ask!

This discussion has been closed.