help

i can not get 1 password to work on my pc running windows 7 64

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  • DBrown
    DBrown
    1Password Alumni

    @memore, can you tell us a little about what's going wrong?

    For example, have you downloaded and run the installer? If so, did it appear to finish without a problem?

    Can you launch 1Password on your PC? If so, were you prompted to create a new 1Password data folder?

    If you've got a data folder set up, are you able to create new Login items in the main 1Password program? If so, can you use them in your 1Password-enabled browser?

    Speaking of browsers, have you installed the 1Password extension in any browsers in which you want to use it?

    With answers to some of those questions, we'll figure out what's going on and get things working for you, @memore.


    By the way, we always recommend that new users take a few minutes to read the “Introduction,” “Getting Started,” and “Tutorials” sections of the user’s guide, accessible from the Help menu and in the Support area of our web site. They’re short (and a tad out of date, in a couple of places), but they’re still the quickest way to get the most out of 1Password. As you use 1Password, we believe you’ll find the information in the “FAQ” section to be of use, as well.

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