Sync with Dropbox not working

I have Dropbox and 1password installed on two Macs. When I select move to dropbox under1password preferences. on both computers, I receive message "Please install Dropbox client from". The client is installed. Any advice?


  • BenBen AWS Team

    Team Member
    edited June 2014

    Hi @putt‌

    I'd like to ask you to create a Diagnostics Report from your Mac. They are easy to generate and gives us an idea of what is going on 'under the hood' with your installation of 1Password. To create a diagnostics report on OS X 10.7 Lion or OS X 10.8 Mountain Lion, please follow these instructions:

    [Note]: If you use OS X 10.6 Snow Leopard or OS X 10.9 Mavericks, generate the report by downloading a separate tool.

    Then attach the entire file to an email to us: [email protected] agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once we see the report we should be able to better assist you. Thanks in advance!



  • I have the same problem -- not syncing between two macs. I downloaded the Mavericks tool and it generated a report. I do not want to do anything until I hear from 1Password Jedi. I know where the file is; how do I forward it to you guys? - Randy Zercher

  • MeganMegan

    Team Member

    Hi Randy,

    Please attach the file in an email to us at [email protected] agilebits .com. As mentioned above, please include a link to this discussion and as much information about your individual situation as you can provide.

    The more information we have, the more quickly we'll be able to track your issue down. :)

This discussion has been closed.