My apologies for posting and sending an email to support but I have yet to get an acknowledgment of my email. I guess you guys aren't kidding when you say that you answer forum questions first.
So I'm trying to get 1Password to work for my father. I've been using it for months without issue but he's run into a snag. I started him with the iOS version which is working fine. Then he purchased a copy of 1Password for Mac from you directly (not Mac App Store). He is running OS X 10.9.1 and 4.1.1 of 1Password.
In a nutshell, 1Password can not open his agilebits keychain. If he types the master password in incorrectly, the screen shakes. If he types it in correctly, 1Password gets a beach ball and never stops. I know the keychain is OK because we can access it fine on his iPad, on the web through the Dropbox website, and locally through Safari from the Dropbox folder on his Mac. The real kicker is that both 1Password Mini works on the menu bar as does the Safari extension. The only thing we can not do is use the 1Password App itself.
I've trashed 1Password's Application Support folder several times with no joy. I've tired making a new keychain locally, which also hangs the app. I can get to the other parts of the app, like preferences, so long as I do not attempt to unlock his keychain. I've even tried trashing every bit of 1Password and installing my copy from the Mac App Store. We got the same problem.