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Missing logins from my browser extension [resolved through email]

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Ahmed Elsharkawy
Ahmed Elsharkawy
Community Member
edited August 2014 in 1Password 3 – 7 for Mac

I have snow leopard on my Mac so I am using 1Password version 3.8. I have tried everything but still the logins show only in my App but not in the extension. I got this problem recently when I lost all logins even from my App but I tried to restore it from earlier backup which succeeded to show them again in my App but not in the extension. Any suggestions?

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  • Megan
    Megan
    1Password Alumni
    edited August 2014
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    Hi Ahmed,

    I'm sorry to hear you're having trouble here! We'll need to take a closer look at your system here to determine where things are getting tangled up.

    I'd like to ask you to create a Diagnostics Report from your Mac.

    Using your browser please download a small standalone tool from us that will run a networked copy of our diagnostics tool.

    http://i.agilebits.com/kyle/tools/1Password_diagnostics.zip

    After the download is complete, use Finder to locate it. It should be in your downloads folder. If the file ends in .zip then your browser has not already unzipped it. Please double click it to expand it.

    The expanded file will have a "Unix Executable File" named 1Password_diagnostics. Double-clicking this will cause a Terminal window to open and download some files it needs. (Note: If you use OS X Lion or Mountain Lion, you may need to right click the file, choose Open, and click Open on the dialog).

    Once it completes it should open a window in your browser with the results. Please click File->Save As to save this file to your computer. Please save it as "Page Source" or "HTML" if there are options for this.

    Then attach it to your reply.

    If you do not get a report created, please copy and paste the output from the Terminal window so we can take a look at the errors that were created. This will help us figure out where the problem is in creating the diagnostics report.

    Then attach the entire file to an email to us: support@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

    ref: CZD-66689-766

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