Can't find the 1Password vault

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EAS
EAS
Community Member
in Mac

Hi, I'm using 1Password for some years now and recently I have upgraded to 1Password 4. Today I finally dared to update my OS to Mavericks. After installing 1Password again and trying to restore the passwords I (or the app) can't find the vault, not in my old user folder or in my system backup (Time Machine). Can you help me out here?

Thanks,
Best regards
Erlend Schenk

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  • chrisdj
    chrisdj
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    Hi @EAS‌,

    I'm sorry to hear of the troubles! I need to know a couple things first.

    1. Were you using 1Password 4 prior to the Mavericks upgrade?
    2. Where did you buy 1Password 4 from? The Mac App Store or our webstore?
    3. Were you syncing with iCloud or Dropbox at all?

    Let me know, and I will see what I can do.

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