1password not working with my bank-account


When I logged in to my bank account for the first time after installing 1password, it saved my login-information. But when I came back to the page and used the "Fill"-option from the toolbar, the site rejected the login-information and 1password asked me again, if I want to save it.

I'm using the latest stable Firefox and the latest beta of 1paasword on an up-to-date Mac.

Anyone knows how I can solve the problem?

Thanks, Julius


  • khadkhad Social Choreographer

    Team Member
    edited November 2010
    Hey Julius,

    I'm sorry that you're having this problem. Please try saving the login manually like this:

    1. Enter your username and password, but DO NOT submit the form.
    2. Click the 1Password button in your browser's toolbar, and choose Save Login.
    3. Set the Action field to Create New Login (or to Replace <login-name>, to update an existing Login item).
    4. Click the Save button.

    Using the above technique I was able to save and fill a sample login in Safari at:


    Manually saving a login can be useful for logins that are either problematic to begin with or were once working but have since stopped. Doing this allows 1Password to refresh everything it "knows" about the page. Login pages often change as websites are updated and this can be a necessary but very useful tip. :-)

    If you are still having trouble, please take a look at our "Website Login Issue" guide. Note especially that editing the login to change the Submit value from "If Autosubmit is ON" to "Never" works on a lot of sites which modify the form before submitting it or are looking for a literal key press or mouse click. This will give you the chance to actually give them what they are looking for by submitting the form yourself rather than allowing 1Password to do it on your behalf.

    I hope that helps. Please let me know.

  • Thanks for your elaborate reply!
    That worked well, at first 1P still wanted to create another login each time I'm logging in, but I just hit "Never" and now everything is great :-)
  • khadkhad Social Choreographer

    Team Member
    Thanks for letting me know everything is working well. That's good news! :-)

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