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Desktop and all browsers not in sync

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Steven Powell
Steven Powell
Community Member
in 1Password 4 for Windows

Desktop and all browsers not in sync, i have un-installed extensions (chrome, firefox, IE), i have re-installed desktop client i have exported vault, deleted it and started all over again. I have stopped browser extension syncing and switched to dropbox sync and they still do not show the same as the desktop app.

any other ideas?

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  • DBrown
    DBrown
    1Password Alumni
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    Dropbox is unrelated to the browser extensions, which don't actually sync with the main program, in 1Password 4 for Windows. (You're not using version 1, are you?)

    Instead, the 1Password helper facilitates communication between the extensions and the main program, so a mismatch between what you seen in the extensions and what you see in the main program is typically a sign of a problem with the helper.

    Have you tried any of the tips in the Troubleshooting > The browser extensions article in the 1Password 4 for Windows knowledgebase?

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