Missing password

I have one password missing on Android somehow. Or it is corrupt. It looks like a simple password icon (a key) on Android but on the Mac it's a full fledged website login. On Android, when I try to copy the password using the “three points” icon on the right, it tells me that it could not find the value or it is empty.
Should I just uninstall/reinstall the app? Or is there a quicker fix, like a “force re-sync” from dropbox? (I use dropbox to sync)


  • saadsaad

    Team Member

    Hey @hobbes. Thank you for reporting this issue to us. I'm sorry for the trouble you are experiencing when copying the password value of the login item. I'd like to ask you to create a Diagnostics Report from your Android device. This will provide us with more information that will help us understand what's going on exactly. Please also include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox. Thanks in advance!

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